Have you ever encountered a real estate agent behaving badly? Your first inclination may be to assume this individual is unethical; that he or she is operating outside the Realtor Code of Ethics (COE).
Ethics complaints are often filed against a Realtor who:
- Behaves in a way that contradicts the complainant’s personal moral code
- Engages in non-conventional business practices
- Displays unprofessional behavior, such as using profanity or disrespecting colleagues and consumers
- Fails to observe the Golden Rule – “Do unto others as you would have them do unto you”
Before you file a complaint, you may want to compare the Realtor’s conduct to the duties and obligations required under the COE. If you cannot find an article of the COE that fits the offensive behavior, it’s probably not unethical.
The following examples are fact situations that Florida Realtors Legal Hotline has addressed. Based on the fact situation as presented by the caller, it’s possible an ethics hearing panel would not find a member in violation of the Code of Ethics for:
- Not returning a lock box key to the lock box (this could be a lock box rule violation)
- Failing to cancel a showing appointment
- Failing to answer telephone calls, text messages or emails
- The listing sales associate not asking for highest and best in a multiple offer situation
- Talking to an active seller about taking over the listing from another Realtor, providing the seller made the first move to contact you
- Badmouthing a seller or buyer on social media
- Not telling prospective buyers about existing offers on the property (disclosure can only be given with seller consent)